Frequently Asked Questions
Welcome to the MedicPro FAQ section. Here you'll find answers to common questions about ordering medical and healthcare products, payments, shipping, delivery, order tracking, returns and customer support. If you need further assistance, please contact the MedicPro customer support team.
Ordering & Shopping
1. How do I place an order on MedicPro?
To place an order:
- Find the product you need.
- Select the required quantity or available product option.
- Click Add to Cart.
- Review your cart and proceed to checkout.
- Enter your billing and delivery information.
- Select an available payment method.
- Review your order and complete the payment.
After your order is successfully placed, you will receive an order confirmation through the available communication channel.
2. Do I Need An Account To Place an Order?
No. You can place an order on MedicPro without creating an account using the available guest checkout option.
- Guest Checkout: You can quickly place an order without creating an account
- Faster Checkout: Simply enter your shipping and contact details
- Order Updates: Receive tracking and order updates via SMS/email
However, Creating an account can make future purchases easier by allowing you to manage your orders, save delivery information and view your order history.
- Track all your orders in one place
- Save delivery addresses for faster checkout
- View order history and reorder easily
3. Can I Change or Cancel My Order?
If you need to change or cancel an order, contact MedicPro customer support as soon as possible and provide your Order ID. A change or cancellation may not be possible once the order has been processed or dispatched.
2. Do I Need An Account To Place an Order?
No. You can place an order on MedicPro without creating an account using the available guest checkout option.
- Guest Checkout: You can quickly place an order without creating an account
- Faster Checkout: Simply enter your shipping and contact details
- Order Updates: Receive tracking and order updates via SMS/email
However, Creating an account can make future purchases easier by allowing you to manage your orders, save delivery information and view your order history.
- Track all your orders in one place
- Save delivery addresses for faster checkout
- View order history and reorder easily
Payment
1. What payment methods are available?
MedicPro provides the payment methods available during checkout.
Depending on your order and current payment configuration, available options may include online payment methods such as cards, UPI, net banking or other supported payment options.
Please use the payment options displayed on the checkout page as the final available options.
2. Is online payment secure?
Payments are processed through the payment service available at MedicPro checkout.
MedicPro does not ask customers to share their card PIN, OTP, CVV or banking password with customer support.
Never share your payment credentials with anyone claiming to represent MedicPro.
3. What should I do if my payment was deducted but my order was not confirmed?
If your payment was deducted but the order was not confirmed, please contact MedicPro customer support with:
- Your name
- Registered email/mobile number
- Transaction/reference number
- Date and approximate time of payment
- Amount paid
Please do not immediately make another payment until the status of the first transaction has been checked.
Shipping & Delivery Information
Where does MedicPro deliver?
MedicPro provides delivery of eligible medical and healthcare products across India, subject to product availability and courier serviceability for the delivery address.
Delivery availability may vary depending on the product and destination.
Can I request urgent or express delivery?
Express or faster delivery may be available depending on the delivery location, product availability and courier service.
Contact MedicPro before placing an urgent order if you require confirmation of a specific delivery timeframe.
What Shipping Methods Are Available?
We offer multiple shipping options to suit your delivery needs:
- Standard Shipping – Cost-effective delivery within 3–7 working days
- Express Shipping – Faster delivery within 1–3 working days
- Same-Day / Next-Day Delivery – Available in select cities for urgent orders
- Free Shipping – Available on order values above ₹4,999
- Cash on Delivery (COD) – Pay at the time of delivery (if applicable)
Our logistics partners ensure safe, reliable, and timely delivery across India.
How Long Will it Take To Get My Package?
Delivery times depend on your location and the shipping method selected at checkout:
- Metro Cities: 2–3 working days
- Tier 2 & 3 Cities: 3–5 working days
- Express Shipping: 1–3 working days
- Same-Day / Next-Day Delivery: Available in select locations
Once your order is shipped, you will receive a tracking link via SMS or email to monitor your delivery in real time.
Order Tracking
How Do I Track My Order?
Tracking your order with MedicPro is quick and easy:
- Shipping Confirmation: Once your order is dispatched, you will receive an SMS and email with a tracking link.
- Track Online: Click the tracking link to view real-time updates on your shipment.
- My Account: Log in to your MedicPro account and go to “My Orders” to check the status anytime.
- Customer Support: You can also contact our support team with your Order ID for assistance.
I have not received my tracking information. What should I do?
First, check your email, SMS and MedicPro account.
If your order has already been dispatched but tracking information is not available, contact MedicPro customer support with your Order ID.
What should I do if my order is delayed?
If your order has exceeded the estimated delivery period, contact MedicPro customer support with your Order ID.
We can check the available shipment information and provide the latest status.
Medical & Healthcare Products
What types of products does MedicPro sell?
MedicPro offers a range of medical and healthcare products, including:
- Ostomy Care Products
- Wound Care Products
- Medical & Surgical Products
- Home Healthcare Products
- Orthopaedic & Rehabilitation Products
- Health & Wellness Products
MedicPro also lists products from brands including Coloplast, Convatec, Hollister, BSN Medical, Medifeliz, OxyMed and others.
Does MedicPro sell ostomy care products?
Yes. MedicPro offers a range of ostomy care products, including products for colostomy, ileostomy and urostomy care, along with related accessories.
Product specifications, sizes, pack quantities and compatibility should always be checked on the individual product page before ordering.
How do I choose the right ostomy product?
The appropriate ostomy appliance or accessory depends on factors such as the stoma type, size, shape, output and individual requirements.
MedicPro provides product specifications to help customers understand the products available.
For individual product selection or clinical advice, consult your doctor, stoma-care nurse or other qualified healthcare professional.
Can I get help choosing a medical product?
MedicPro can provide information about product specifications, availability, pack sizes and other product-related details.
For medical diagnosis, treatment decisions or individualized clinical recommendations, consult an appropriately qualified healthcare professional.
Are MedicPro products genuine?
MedicPro states that it focuses on reliable sourcing and quality medical and healthcare products for hospitals, clinics, healthcare professionals and other customers.
For a particular product, customers can review the manufacturer, brand, product specifications and other information provided on the individual product page.
Returns & Refunds
Can I return a product?
Returns are subject to the MedicPro Refund & Return Policy.
Because some medical and healthcare products may have hygiene, safety or packaging considerations, certain products may have specific return restrictions.
Please check the Refund & Return Policy before placing your order.
What should I do if I receive a damaged product?
If your order arrives damaged:
- Keep the original packaging.
- Take clear photographs of the package and product.
- Contact MedicPro customer support as soon as possible.
- Provide your Order ID and relevant photographs/details.
Our team will review the issue according to the applicable return and refund policy. Click Here to Read
What should I do if I receive the wrong product?
Contact MedicPro customer support as soon as possible with your Order ID and details of the product received.
Do not use the product if you believe it is not the product you ordered.
How do I request a refund?
Refund requests are handled according to the MedicPro Refund & Return Policy and the circumstances of the order.
If your request is approved, the refund will generally be processed through the applicable payment method or according to the applicable refund procedure.
Bulk & Institutional Orders
Does MedicPro accept bulk orders?
Yes. MedicPro serves hospitals, clinics, healthcare institutions, healthcare professionals, medical organizations, distributors and businesses.
For bulk requirements, contact MedicPro with:
- Product name
- SKU/reference number
- Required quantity
- Delivery location
- Required delivery date
Our team can check availability and provide the applicable quotation.
Does MedicPro supply hospitals and healthcare institutions?
Yes. MedicPro’s business serves hospitals, clinics, nursing homes, healthcare professionals, medical institutions, healthcare organizations and medical distributors/businesses.
For institutional requirements, contact the MedicPro team with your product list and quantities.
Can I contact MedicPro for a product quotation?
Yes. For bulk, institutional or specific product requirements, contact MedicPro with the product name/reference number and required quantity.
Important Medical Disclaimer
Does MedicPro provide medical advice?
MedicPro provides product information and general information about the products listed on its website.
Information on the website should not be considered a substitute for professional medical diagnosis, treatment or clinical advice.
Always consult a qualified doctor, nurse, stoma-care professional or other healthcare professional for individual medical advice.
Need More Help?
If you cannot find the answer to your question, please contact the MedicPro customer support team with your Order ID or product details.
MedicPro —Email ID: contact@medicpro.in
Mobile Number: +91-9354576209
New Delhi, India
